An all-new Intercom — A bold aesthetic. Simplified navigation. Faster workflows.

“ G’day hunters, Matt from Intercom here. We’re incredibly excited to release a completely redesigned Intercom. We started from the ground up, introducing a fresh new look and consistent layout across each of our Messages, Inbox, and Articles products in our web app. Our goal was to create an experience that’s simple to navigate and easier to use, so you can get your jobs done in Intercom faster and feel good at the same time. Here’s a quick video that covers what’s new: https://ift.tt/2E5bIkW Here are a few highlights of the new design: - Consistent left-hand submenus for intuitive navigation - More powerful platform search to find any user, lead or company - Full-screen views when you’re in the platform or any of our products (Messages, Inbox or Articles) - Customizable wallpapers to make the Inbox your own, including some new darker wallpapers based on feedback received during the private beta The new Intercom web app is available to everyone starting today. Be sure to keep an eye out as this new design will lay the foundation for future improvements. 🚀 P.S. We entered this project eyes wide open knowing there will inevitably be some aversion to the change. You can read all about our how we navigated that complexity with this redesign here: https://ift.tt/2FLCmEo ”
– Matt Hodges

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